Privacy policy

Last updated: April 22, 2026

Headhug operates this store and website, including all related data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Headhug uses technology powered by Shopify to deliver the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any data that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified data that cannot reasonably be used to identify you.

Depending on how you interact with the Services, your location, and applicable laws, we may collect or process the following categories of personal information, including inferences derived from such information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit/debit card numbers, payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment-related data.
  • Account information including username, password, security questions, preferences, and settings.
  • Transaction information including items you view, add to cart, save to wishlist, purchase, return, exchange, or cancel, and your purchase history.
  • Communications with us including information you provide when contacting customer support.
  • Device information including details about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including how and when you interact with and navigate the Services.

Sources of Personal Information

We may collect personal information from:

  • Directly from you, such as when you create an account, use the Services, contact us, or provide your information.
  • Automatically, through your use of the Services, including via cookies and similar technologies.
  • Service providers, when they collect or process information on our behalf.
  • Partners or third parties.

How We Use Your Personal Information

Depending on your interaction with us, we may use your personal information to:

Provide, personalize, and improve the Services
Including processing payments, managing orders, remembering preferences, handling returns/exchanges, enabling reviews, and offering personalized recommendations.

Marketing and advertising
Including sending promotional communications (email, SMS, or post) and showing relevant ads based on your activity.

Security and fraud prevention
Including account authentication, secure transactions, fraud detection, and protection of users and Services.

Customer support and communication
Including responding to inquiries and maintaining our relationship with you.

Legal purposes
Including compliance with laws, responding to legal requests, enforcing policies, and protecting rights.

How We Share Personal Information

We may share your personal information in the following situations:

  • With Shopify, service providers, and vendors (e.g., payments, hosting, analytics, shipping).
  • With marketing and advertising partners to provide personalized ads.
  • When you request or consent (e.g., social media integrations).
  • With affiliates or within our corporate group.
  • In business transactions (e.g., mergers) or legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.

Your data may be shared with Shopify and third parties located outside your country. Shopify may also process your data to enable advanced features based on your interactions across its platform.

For more details, you can review Shopify’s consumer privacy policy. Depending on your location, you may exercise your rights through Shopify’s privacy portal.

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for their privacy practices, content, or security. Information shared on public or social platforms may be visible to others without limitation.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us to request deletion.

Security and Data Retention

No system is completely secure. We recommend avoiding sending sensitive information through unsecured channels.

We retain your personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access your data
  • Request deletion
  • Correct inaccurate data
  • Data portability
  • Object to data use for targeted advertising
  • Manage communication preferences

If you are in the UK or EEA, you may also have rights to:

  • Restrict or object to processing
  • Withdraw consent

You can exercise your rights by contacting us. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we handle your data, contact us. You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your data may be transferred and processed outside your country. Where required, we use approved safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have any questions or wish to exercise your rights, you can contact us:

For data protection purposes, Headhug is the data controller of your personal information.