Shipping policy
Shipping Policy
1. Order Processing
All orders placed through our online store are processed within 1 to 2 business days.
Once payment is confirmed, you will receive an email with your order confirmation and another email with tracking information once your order has been shipped.
2. Delivery Time
Estimated delivery time, from dispatch, is 6 to 8 business days.
Please note that delivery times may vary due to factors beyond our control (customs delays, weather conditions, transport strikes, etc.).
3. Shipping Areas
We ship worldwide.
Our shipping is completely free worldwide. Before completing your purchase, you will be able to see the shipping details applicable to your location.
4. Shipping Costs
Shipping costs are calculated at checkout and may vary depending on destination and order weight.
From time to time, we may offer free shipping promotions, which will be clearly indicated on our store.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number so you can check its status at any time.
6. Customs and Taxes
International orders may be subject to customs duties, taxes, or import fees depending on the regulations of each country.
These charges are the responsibility of the customer and are not covered by Headhug. We recommend checking your local regulations before placing an order.
7. Delivery Issues
If your package does not arrive within the estimated timeframe, please contact us at:
We will review the situation with the shipping carrier.
We are not responsible for delays caused by external factors (customs, weather, strikes, etc.), but we will always do our best to assist you.
8. Incorrect or Incomplete Address
It is the customer’s responsibility to provide a correct and complete shipping address.
If an error in the provided address prevents delivery, the customer will be responsible for any additional reshipping costs.
9. Contact
If you have any questions regarding shipping, please contact us at: